Job description
We are seeking a dedicated Patient Coordinator to join our client’s world-renowned cosmetic surgery clinic in London.
The ideal candidate will be responsible for promptly and professionally following up
with prospective patients, providing them with information about our services, and
guiding them through the next steps in their journey with our practice.
Key Responsibilities:
-Promptly respond to all new enquiries (via telephone, email, text, WhatsApp
and social media) within 15 minutes, ensuring a professional, warm and knowledgeable first impression.
-Respond to direct messages on platforms like Instagram and Facebook,
offering solutions and initiating meaningful conversations that highlight our
services.
-Establish strong rapport with potential patients, understand their needs, and
provide clear guidance about our facial plastic surgery services, helping them
feel confident and valued throughout their journey.
-Effectively address concerns, such as pricing or treatment options, by
communicating the value, expertise and unique benefits of our practice.
-Consistently follow up with potential patients to nurture relationships and
increase lead conversions.
-Maintain accurate and thorough records of all patient interactions in our CRM
system while utilising performance scorecards to track enquiries, conversions
and revenue generation.
-Work closely with the front office and medical team to ensure a smooth patient
experience.
-Maintain a high level of professionalism and empathy when communicating
with prospective patients.
Requirements:
-Articulate, empathetic and persuasive, with the ability to connect with people
from diverse backgrounds and build trust.
-Determined to achieve patient engagement goals and consistently deliver
exceptional results.
-Maintains a can-do attitude, takes ownership of tasks, and demonstrates
impeccable punctuality and consistency. Ability to handle a high volume of
inbound inquiries while maintaining a personable and empathetic approach.
-Thrives in a collaborative environment, contributing to team spirit and working
towards shared goals.
-Able to handle multiple enquiries efficiently while ensuring accuracy in
communications and records.
-Previous experience in a customer service or lead response role (experience
in a medical or aesthetic setting is a plus).
-Self-motivated and able to work independently with minimal supervision.
-Professional and courteous demeanour when interacting with prospective
patients.
-A keen interest in the healthcare, aesthetics, or plastic surgery industry is a
bonus.
-Experience with CRM software and lead management tools is advantageous.
Job Type: Full-time
Pay: From £26,000.00 per year
Benefits:
- Company pension
- A strong company culture that values precision, reliability, connection, and innovation.
- Private health insurance.
- Performance related bonus.
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person